Over the past couple years, retailers have begun to close brick-and-mortar stores to focus on growing eCommerce distribution. Kohl’s is taking a different approach. In the current consumer climate, eCommerce and operations strategy requires smart inventory management, distribution and demand planning. For retailers, the key challenge is getting the right product, in the right place, at the right time. One of the ways Kohl’s has tackled this challenge is by using stores as fulfillment centers. When the store also acts as the fulfillment center, the product can get to the customer more quickly, because it’s already in the existing inventory. Will other large retailers switch to this system?
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