Walgreens has partnered with FedEx to launch a next-day prescription delivery service. Walgreens claims the move, part of the company’s Walgreens Express service,earns it the distinction of fastest prescription delivery in the U.S. A text alert system sends notifications for prescriptions ready for pickup, and a mobile device process enables patients to have the prescriptions delivered the next day. In some markets, same-day delivery is available with 2019 expansion expected. The Express service also allows patients to preview cost, prepay for eligible prescriptions and select whether they want home delivery or to pick up in store via their express checkout line. Walgreens’ goal to maintain market presence amid disruption in the service of its patients likely necessitated the partnership with FedEx. Consumers expect efficiency in delivery – either next-day or ease of picking up in store – offered by the likes of Amazon or Walmart, and the expectations for prescriptions are no different. Who is going to lead the pack?
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